Thanks for shopping with Quietly Home. This policy explains how and when your order will reach you.
Digital products are delivered instantly. Once payment is complete, you’ll receive a download link on the order confirmation page and by email. No physical item will be shipped.
If you don’t receive your download link, please check your spam folder and contact us.
Our physical products are shipped directly from trusted suppliers and fulfilment partners. Orders containing multiple items may arrive in separate packages at different times. You will not be charged additional shipping for split deliveries.
Orders are usually processed within 1–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Estimated delivery times after dispatch are:
Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather or circumstances outside our control.
Standard shipping: NZ$10
Free shipping on New Zealand orders of NZ$110 or more
International shipping: NZ$33
The applicable shipping rate will be displayed at checkout before you complete your purchase. Shipping availability depends on the destination country and the products in your order.
When your order is dispatched, we’ll email you a shipping confirmation with tracking information where available. Tracking may take a few days to update.
International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
Please check that your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible and we’ll try to update it before your order ships.
If your order hasn’t arrived within a reasonable time after the estimated delivery window, or arrives damaged, please contact us with your order number. We’ll work with the carrier and fulfilment partner to help resolve the issue.
For shipping questions, please contact Quietly Home and include your order number where applicable.